Presented by Gillian Taylor
Purpose of course
To help participants become more effective in engaging and influencing others; equipping them with various tools, models and processes to support their success in this area.
Summary of course
Dealing with people, rather than facts or technical needs, is arguably the single most complex challenge for any Planner. In any business or project situation, there are many different groups and individuals who need to be engaged and kept informed. At times this can seem overwhelming and it is often hard to see how to keep everyone satisfied. Effectively engaging others is fundamental to success, as it ensures higher value outcomes are delivered, people have a more positive experience and risks and cost overheads are reduced.
The course presents proven “how to” steps and processes. It covers the five steps of stakeholder relationship management: identify – prioritise – understand – engage – measure, taking a methodical approach, exploring issues, providing tools to help improve effectiveness and using examples.
As well as this, the course gives an overview of the stakeholder management strategies that can be applied and provides practical guidance on how and when to apply them to different to stakeholders. A number of practical templates and checklists are provided for use by participants. Real life situations are used to demonstrate how the process and ideas have been applied in planning and other situations.
A variety of examples are used, a small sample being:
This course will help participants become more effective at engaging others by developing their understanding and insight about human relationships. It will also equip them with practical, proven tools and processes to support their success.
Key Learning Outcomes
Key models and methods
The models, methods and ideas introduced will stimulate thinking as well as provide a take-out toolkit. Participants will apply these to their own business situation so that they leave with practical ideas and actions to put in place.
The toolkit provided includes:
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